The virtual business phone system has revolutionized the way businesses communicate. With modern smartphones, customers and businesses can stay connected even when their calls are interrupted by another incoming call. Call waiting is a feature of smartphones that allows users to receive multiple calls on the same line, allowing them to quickly and easily switch…

A virtual call center is an outsourced customer service and support system that is located remotely from the business or organization to whom it provides services. It works by allowing customer service agents to take and make calls from a remote location. The agents can use any type of internet connected device, such as a…

Monitoring and coaching agents is a key part of any contact center. Listen-in, whisper, and barge are tools used to improve the performance of agents by allowing supervisors to listen in on agents’ conversations, provide guidance when needed, and intervene when necessary. This article will discuss how to improve agent performance with listen-in, whisper, and…

Cold calling has long been a staple of sales and marketing efforts, but in recent years it’s fallen out of favor with both customers and salespeople. With the rise of digital marketing and an increased focus on customer experience, many have declared cold calling dead. But is it really a dying art, or can it…

Startups have a unique challenge when it comes to growth. While most businesses have years to develop, startups need to rapidly accelerate their growth in a short amount of time. To do so, they must leverage data-driven techniques and performance marketing to ensure their success. Data-driven startup growth with performance marketing leverages the power of…

Cloud-based App Development is becoming increasingly popular as businesses realise the potential of the cloud to improve their operational efficiency. With cloud-based apps, businesses can dramatically reduce their development costs and time to market, while also enjoying the benefits of scalability and accessibility. This article will explore the cost, time and benefits associated with developing…